AWS Messaging & Targeting Blog
A Guide to SMS Short Codes with AWS End User Messaging
In today’s digital age, SMS messaging remains a crucial communication channel for businesses. One of the most effective ways to leverage SMS is through the use of short codes – those brief, memorable numbers that make it easy for customers to interact with your brand. This comprehensive guide will walk you through everything you need […]
A Guide to Optimizing SMS Delivery and Best Practices
If you’re sending critical SMS messages to your users including one-time passwords (OTP), appointment reminders, urgent alerts, and marketing messages, you know how important reliable delivery is. SMS has become the backbone of modern business communications, and for good reason. Its ubiquitous nature and high engagement rates make it the go-to channel for reaching users […]
Update on Support for Amazon Chime
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. After careful consideration, we have decided to end support for the Amazon Chime service, including Business Calling features, effective February 20, 2026. Amazon Chime will no longer accept new customers […]
Improving Security in Amazon WorkMail with MFA
Securing your business email is more critical than ever in today’s digital workplace. To help you protect your users and data in Amazon WorkMail, we have introduced enhanced security features that give organizations more control and protection for their communication platforms. With the integration of AWS Identity and Access Management (IAM) Identity Center, WorkMail now […]
Building AI-powered customer experiences using a modern communications hub
Organizations face integration challenges while adding Generative AI (GenAI) -powered Agentic AI and hyper-personalization capabilities to engage with customers through dynamic and personal experiences. They require scalable and reusable architectures to integrate knowledge bases, business logic, and customer communications without a complete system overhaul, amid disparate engagement solutions they currently operate. A Modern Communications Hub, loosely coupled with core Generative AI services, will establish a composable foundation to build communication-channel-agnostic customer experiences on. Start experimenting with AI-powered customer experience innovations with a quick proof-of-concept that won’t interfere with your present customer engagement setup.
Automatización de flujos de trabajo con WhatsApp usando AWS End User Messaging Social
En el mundo actual, WhatsApp se ha convertido en una aplicación de comunicación ampliamente utilizada, con más de 2.700 millones de usuarios globalmente. Como propietario de un negocio, probablemente tenga clientes que usan WhatsApp regularmente. Esto presenta una oportunidad para usar WhatsApp como un canal adicional para aumentar su alcance e interactuar con sus clientes […]
Automate workflows with WhatsApp using AWS End User Messaging Social
In today’s world, WhatsApp has become a widely used communication app, with over 2.7 billion users globally. As a business owner, you likely have customers who use WhatsApp regularly. This presents an opportunity to use WhatsApp as an additional channel to increase your reach and engage with your customers more effectively. WhatsApp messaging need not […]
Cyber Security Cloud, Inc. accelerates sales with CloudSmart Insights and Amazon SES
In today’s rapidly evolving digital landscape, effective content curation is essential for businesses to stand out and connect with their target audience. Optimizing customer outreach can be a difficult task. Sales intelligence can help you use data to understand customer behavior, attract prospects with relevant messaging, and focus sales and marketing efforts where they’ll make […]
How to Manage Global Sending of SMS with AWS End User Messaging
AWS End User Messaging has a global SMS reach, of 240 countries and regions around the world, enabling companies of all sizes to send SMS globally. Unlike the process of sending a personal message from your phone to someone in another country, sending Application to Person (A2P) messages, also known as bulk SMS, involves many […]
Amazon SES celebrates 14 years of email sending and deliverability
On this day, 14 years ago, we launched Amazon Simple Email Service (Amazon SES), a highly scalable email sending service that allow businesses and developers to reliably and cost-effectively deliver email from the cloud without having to manage the underlying infrastructure and other operational complexities. Fast forward to 2025: Amazon Simple Email Service (Amazon SES) […]